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Returns and Claims

In order to provide you with the highest shopping comfort possible, we have a 30-day return policy, which means you have 30 days after receiving your item to send a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill in the Contract Withdrawal Form and include it in your package.

Use the following address for the return:

Frii of Norway EU

Nevädzova 6, OC Retro 1. poschodie

821 01 Bratislava
Slovakia

Your money will be reimbursed within 14 days after we recieve your package.

You can always contact us for any return questions at hello@friiofnorway.eu, we are here for you to help.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. No other way of exchange is possible.

Customer claims

Even though we strive to provide the highest quality, in case you experience any problems with your products, please contact us on hello@friiofnorway.eu and we will help to solve your problem the fastest way possible.

Fast EU delivery

Your order will arrive at your doorstep within 5 days, we ship orders every day, so no extra waiting

Simple returns

Return your order within 30 days of your purchase, but we hope you will love it and won't need to

Ecological packaging

We choose better options for the environment, our package is without any unnecessary plastic

Located in EU

We are based in the EU, so no extra waiting, cost or environmental impact. All products available on the website are in stock